Ordering process
 Placing an order
 Desired product not in stock
 Shipping costs
 Add something to order
 Accidentally double ordered
 Payment failed
 Order confirmation by e-mail
 Order by phone or e-mail
 Change or cancel your order
 Products in stock
Shipping & Delivery
 Flexible delivery - delivery on another day
 Pick up parcel from GLS Parcel Shop
 Delivery time of order
 Shipping costs
 Specify another delivery address
 Change delivery address afterwards
 What if we are not at home on delivery?
 Delivery days and times
 Track order
Exchanges & returns
 Free exchange at TopOutdoorShop!
 Steps to exchange
 Return label for exchange to print
 How to return an order
 This is how to return the parcel
 What are the costs of returns?
 Conditions for exchanges & returns
 When are returns processed?
 What if Article is defective, incomplete or damaged?
Product questions
 How to determine bike helmet size?
 At TopOutdoorShop, you can order safely!
 Payment by bank transfer takes longer!
 What to do if payment is not successful?
 What to do if accidentally paid twice?
 How can I use a promotional code?
 How can I get my money back?
 Do the prices include VAT?